POLÍTICA DE CONFIDENCIALIDAD

Last Updated: 1/2/2020

We know that you care how information about you is used and shared, and we appreciate your trust. This Privacy Policy explains how Revolve Group, Inc. and its subsidiaries, including, Eminent, Inc. (dba Revolve Clothing and also dba superdown), Forward by Elyse Walker, LLC, and Alliance Apparel Group, Inc. (collectively, "we," "us" or "our") collect, use and share information about you when you use our websites, networks, applications, mobile applications, online services, and other services provided by us ("Services") or otherwise interact with us.
If you are a California resident, please see the "Note to California Residents" section below.

What information do we collect about customers?

Information That You Provide:

  • Registration and Profile Information. Cuando crea una cuenta, realiza un pedido o solicita cita con uno de nuestros estilistas le pedimos su nombre, dirección de correo electrónico, número de teléfono, información de pago, dirección de envío y facturación, información demográfica y otra información que usted decida facilitar.
  • Payment Information. Cuando realiza una compra recopilamos la información de la tarjeta de pago. Dependiendo de la opción de pago elegida es posible que utilicemos un proveedor de servicios externo que tramite los pagos por nosotros y reciba los datos de su tarjeta.
  • Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Service team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send us, and other information you may choose to provide. We may also record your calls with our Customer Service team to handle your inquiry and for training, research and product development purposes.
  • Careers. Si desea solicitar un trabajo con nosotros puede enviar en línea sus datos de contacto y su currículum. Recogeremos la información que opte por proporcionar en el currículum, como su formación académica y experiencia laboral.

INFORMACIÓN QUE RECOGEMOS CUANDO UTILIZA NUESTRO SERVICIO

  • Location Information. When you use our Services, we receive your general location information (for example, your internet protocol ("IP") address may indicate your more general geographic region).
  • Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
  • Usage Information. Para ayudarnos a saber cómo utiliza nuestros Servicios y a mejorarlos, recibimos automáticamente información sobre su interacción con nuestros Servicios, como las páginas u otro contenido que visualiza, las búsquedas que realiza, las compras que efectúa y la fecha y hora de su visita.
  • Information We Infer. We may derive information or draw inferences about you based on information we collect about you. For example, based on your browsing or purchasing activities, we may infer your purchasing preferences.
  • Information from Cookies and Similar Technologies. We and third party partners collect information using cookies, pixel tags, or similar technologies. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Please review your web browser's "Help" file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential. For more details on our use of Cookies, and how to disable them, please see our Cookie Policy
  • User Feedback. Recibimos información sobre las calificaciones y reseñas que usted publica cuando utiliza nuestros Servicios.

Information we receive from third parties

  • Information from third party services. Si elige vincular nuestros Servicios a una cuenta de terceros, es posible que recibamos datos sobre usted, incluida información de su perfil y el uso que haga de la cuenta del tercero. Si desea limitar la información que pone a nuestra disposición, debe consultar la configuración de privacidad de sus cuentas de terceros para conocer sus opciones.
  • Other third parties. Es posible que recibamos información adicional sobre usted, como datos demográficos, de terceros (como socios de marketing o de datos), y que la combinemos con otra información que ya tengamos sobre usted.

¿CÓMO UTILIZAMOS LA INFORMACIÓN QUE RECOGEMOS?

We use your contact information (meaning email address, phone number, and billing and/or shipping address) for the following purposes:

  • We use your billing and shipping address to process and deliver purchases, returns, and backorders, and to help prevent fraud.
  • We use your email address and phone number to send you security alerts, shipping notifications, and other administrative messages, to provide customer support, and for marketing purposes, such as to send you information about products, promotions, surveys, news, and events that we think may interest you.
  • We also use your email address to help you create, manage, and maintain an account on our Services.

We use other information we collect:

  • To customize our Services and product offerings to present you with tailored content, such as (i) remembering your information so that you will not have to re-enter it during your visit or the next time you visit our website(s); (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our Services and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on our website(s);
  • Para supervisar y analizar tendencias, usos y actividades, así como para mejorar nuestros Servicios y ofertas de productos;
  • To provide, maintain, and improve our products and Services, including customer service;
  • Para registrar las compras que realice a través de nuestros Servicios;
  • Para que pueda publicar comentarios y comunicarse con nosotros a través de nuestros Servicios, incluso en nuestras páginas en medios sociales.
  • Para facilitar la conexión de servicios o aplicaciones de terceros, como por ejemplo en las redes sociales;
  • Para facilitar transacciones y pagos;
  • Para realizar el tratamiento de sus datos y evaluar su solicitud de empleo, en caso de que presente una;
  • To protect against fraud and unauthorized transactions, including by identifying potential unauthorized users and/or hackers; and
  • For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

¿CÓMO INTERCAMBIAMOS LA INFORMACIÓN DEL CLIENTE?

  • Empresas subsidiarias o filiales.Podemos comunicar su información a nuestras filiales y subsidiarias para cualquiera de los fines que se describen en esta Política de Privacidad.
  • Vendors and Service Providers. Podemos intercambiar cualquier información que recibamos con vendedores y proveedores de servicios en relación con la prestación de nuestros Servicios.
  • Third Party App Integrations. Si conecta una aplicación de terceros a nuestros Servicios podemos intercambiar información con dicho tercero.
  • Socios de analíticas..We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
  • Advertising Partners. We work with third party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different websites and online services. For more information about interest-based ads, and to learn about options for opting out of having your web browsing information used for behavioral advertising purposes, please visitwww.aboutads.info/choices or, if you are in the EU, www.youronlinechoices.eu/. You can also access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
  • Aggregated or De-identified Form. We may make certain automatically-collected, aggregated, or otherwise de-identified information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users' interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
  • As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena or other lawful requests by public authorities, including to meet national security or law enforcement requirements; (ii) respond to your requests; or (iii) protect your, our, or others' rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
  • Merger, Sale, or Other Asset Transfers. Podemos transferir su información a proveedores de servicios, asesores, socios de posibles operaciones u otros terceros en relación con la consideración, negociación o finalización de una operación corporativa en la que seamos adquiridos por otra empresa o nos fusionemos con ella, o bien vendamos, liquidemos o realicemos la transmisión de la totalidad o una parte de nuestros activos. El uso de su información después de cualquiera de estos acontecimientos se regirá por las disposiciones de la Política de Privacidad vigente en el momento en que se haya recogido la información correspondiente.
  • Consent. We may also disclose your information with your permission or at your direction.

¿QUÉ OPCIONES TENGO?

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features on our Services. You may also manage and update your information, or close your account by emailing us at privacy@revolve.com.

  • Marketing Communications. Si no quieres recibir los correos electrónicos de publicidad enviados por nuestras marcas, solo tienes que hacer clic en el enlace de darse de baja que aparece al final de esos emails. Si decides no recibir mensajes de publicidad, podemos seguir mandándote otro tipo de emails como recibos de compra, información sobre envíos o correos electrónicos sobre tu cuenta
  • Do Not Track. No existe una norma aceptada sobre cómo responder a las señales de «No realizar seguimiento» y no respondemos a dichas señales.

INTERNACIONAL

The information we collect about you may be transferred to, and accessed from within, the United States and other countries, as permitted by applicable law. These other countries may not offer the same level of data protection as your home jurisdiction. We will take steps to maintain an adequate level of protection for this information in the jurisdictions in which we process it. If you are in the European Economic Area ("EEA") or Switzerland, please see the "Note to Individuals in the EEA or Switzerland" section below.

Children's privacy

We do not knowingly collect, maintain, or use personal information from children under 16 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@revolve.com.

Data security

We use certain safeguards that are intended to secure Personal Information that we process in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.

Contact information

Eminent, Inc. is the entity responsible for the processing of your information as described in this Privacy Policy. If you have any concern about our privacy practices, our use and disclosure practices, your consent choices, or if would like to exercise your rights, please contact us by email at privacy@revolve.com, o escribanos a

Revolve Group,
Inc.
Attn: Legal Department
  12889 Moore Street
Cerritos,CA 90703
Phone: 1-888-442-5830 International: +1-562-926-5672

Notice of changes

Podemos cambiar esta política de privacidad de vez en cuando. Si realizamos cambios, te lo notificaremos cambiando la fecha que aparece al inicio de la política y, en algunos casos, podría haber un aviso adicional (por ejemplo, añadir una declaración en la página de inicio o enviar un mensaje). Te animamos a que revises la política de privacidad cada vez que accedas a los servicios o que interactues con nosotros de la manera que sea, para estar siempre al tanto de las actividades realizadas con la información y de las opciones que tienes.

Note to California residents

This section provides details about rights afforded to California residents under the California Consumer Privacy Act (or "CCPA"), and supplemental details about the personal information we collect about California residents.

In the last 12 months, we collected the following categories of personal information: identifiers (such as name, contact information and device identifiers); commercial information (such as items purchased); internet or other network activity information (such as browsing behavior and other usage data); location data; inferences (such as purchasing preferences); demographic data (such as gender); electronic, visual or similar information (such as customer support call information); professional or employment-related information (such as in resumes you provide); and other personal information (such as product feedback or payment method information). For more details about the personal information we collect, including the categories of sources, please see theWhat Information Do We Collect About Customers section above. We collect this information for the business and commercial purposes described in the How Do We Use the Information We Collect section above. We share this information with the categories of third parties described in theHow Do We Share Information section above.

Subject to certain limitations, the CCPA provides California residents the right to request to access to details about the categories or specific pieces of personal information we have collected in the last 12 months (including about information we disclosed for a business purpose), to request to delete their personal information, to opt out of any sales that may be occurring, and to not be discriminated against for exercising these rights.

We do use third-party cookies and related technologies to send targeted ads and this may be deemed a "sale" under the CCPA. To opt out of these "sales," use the following link:Do Not Sell My Personal Information.

California residents may make request access or deletion requests by emailing us at privacy@revolve.com. We will verify your request by asking you to provide information that matches information we have on file about you. You can also designate an authorized agent to exercise these rights on their behalf, but we will require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.

Note to individuals in the eea, uk and switzerland

If you are in the EEA, UK or Switzerland, you have certain rights and protections under the law regarding our processing of your personal data. Please see the sections below for more details,

Legal basis for processing

Solo procesamos la información personal relacionada de acuerdo a las siguientes bases legales:

  • Necessity. Tal como se requiere para cumplir las responsabilidades de nuestros contrato contigo. Por ejemplo, al procesar tu pedido y entregar los productos que compras;
  • Legitimate Interest. Cuando tenemos un interés legítimo por el que procesar tus datos personales. Por ejemplo, comunicarte cambios en nuestros servicios o documentos legales, evitar fraudes, o proporcionar, proteger y mejorar nuestros productos y servicios. Solo nos amparamos en nuestros intereses legítimos para procesar tu información personal cuando esos intereses no quedan invalidados por tus derechos e intereses,
  • Consent. Si pedimos tu consentimiento para un proceso específico (como mandar emails de marketing), nos lo das tal como se ha indicado, y
  • Legal Obligation. En algunos casos, el procesamiento será necesario para cumplir con una obligación legal, como responder a solicitudes de procesos legales.

Data subject requests

You have a right to request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place. If you wish to access or amend any Personal Information we hold about you, you may contact us at privacy@revolve.com. Además, puede tener derecho a retirar cualquier consentimiento que nos haya proporcionado previamente con respecto al tratamiento de su Información Personal, en cualquier momento y de forma gratuita. Aplicaremos sus preferencias en el futuro y ello no afectará a la licitud del tratamiento que se haya realizado antes de que retire su consentimiento.
You have the right to withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal. If you would like to exercise any of these rights, you may contact us by emailing privacy@revolve.com.

Data transfers

When we transfer personal information outside of the European Economic Area, United Kingdom or Switzerland, we will comply with applicable data protection laws. We may transfer your personal information to countries which provide an adequate level of protection under applicable data protection law, we may use contractual protections for the transfer of personal information. You may contact us as specified in the "Contact Us" section to obtain a copy of the safeguards we use to transfer personal information outside of the European Economic Area, United Kingdom or Switzerland.

Data retention

Almacenamos la información que recogemos sobre usted durante el tiempo que es necesario para la finalidad original de la recogida. Podemos retener cierta información para fines comerciales legítimos o según exija la ley. Al determinar el período de retención tenemos en cuenta varios criterios, como el tipo de productos y servicios que usted solicite o que se le proporcionen, la naturaleza y duración de nuestra relación con usted, el impacto que puede tener en los servicios que le prestamos si suprimimos alguna información sobre usted o que usted nos proporcione, los períodos de retención obligatorios contemplados por la ley y el estatuto de limitaciones.

Questions or complaints

Si tienes un problema en cuanto al procesamiento de los datos personales que no somos capaces de resolver, tienes derecho a presentar una queja a la autoridad competente en materia de confidencialidad de datos de tu lugar de residencia. Para obtener los detalles de las autoridades competentes en materia de protección de datos de tu zona, consulta: https://edpb.europa.eu/about-edpb/board/members_en

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